AirAsia X, D7 series flights at Kuala Lumpur International Airport 2 (klia2)

Established in 2007, it is the long-haul, low-cost affiliate carrier of the AirAsia Group and currently flies to destinations in the Asia Pacific region. Operates from its hub in Kuala Lumpur.

AirAsia X, D7

The airline currently serves 18 destinations across Asia (Sapporo, Tokyo, Osaka, Seoul, Busan, Taipei, Xian, Beijing, Hangzhou, Chengdu, Shanghai, Colombo and Kathmandu), the airline also serves Australia (Sydney, Melbourne, Perth, and Gold Coast) and the Middle East (Jeddah). All its Kuala Lumpur departures and arrivals operate through klia2.

AirAsia X operates a core fleet of 26 A330-300s, each with a seat configuration of 12 Premium Flatbeds and 365 Economy seats. It has three additional aircraft for non-scheduled lease and charter operations. The airline has carried over 10 million guests since it commenced long-haul service in 2007.

AirAsia X Contact Information
Tel: +603 8660 4600 Office Hours Monday - Friday : 09:00~18:00 (Office) Weekend and Public Holiday : Closed

Queries handled by AirAsia X Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Mobile App Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor Service
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
In-Flight Duty Free Products
Airport Facilities
Delayed Flights
VIP Lounge Service
Corporate Reward Program
Premium Flex or Premium Flatbed
Animals and Pets

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
BIG Frequent Flyer Program
Visa on Arrival
Transit Information
Receipts and Refunds
Trip Insurance
In-Flight Meals

AirAsia HQ in Kuala Lumpur (Photo by: AirAsia Newsroom)

If you're unable to find the answer from local ticketing agent, please contact AirAsia Call Centre with the contact details and numbers listed below:

Calling From	Tel Number	Office Hours
Australia	+61 2 8188 2133	Monday - Friday : 09:00~18:00 (GMT +10)
China	+86 512 8555 7711	Monday - Sunday : 08:00~21:00 (GMT +8)
Hong Kong	+852 3013 5060	Monday - Sunday : 08:00~21:00 (GMT +8)
Indonesia	+62 21 2927 0999 +62 804 1333 333	Monday - Sunday : 06:00~22:00 (GMT +7)
India	+91 80 4666 2222 +91 80 6766 2222	24x7
Iran	+98 21 2620 0686	Saturday to Wednesday : 09:00~17:00 (GMT +4.3) Thursday : 09:00~13:00 (GMT +4.3)
Japan	+81335277898	Monday - Friday : 08:00~17:00 (GMT +9)
Japan	+81335277898	Monday - Friday : 08:00~17:00 (GMT +9)
Macau	+853 6262 6352	Monday - Sunday : 08:00~21:00 (GMT +8)
Malaysia	1600 85 8888	Monday - Friday : 09:00~18:00 (GMT +8)
New Zealand	+64 9 887 6920	Monday - Friday : 09:00~18:00 (GMT +12)
Philippines	+63 2 8672 7886	24x7
South Korea	050 4092 00525	Monday - Friday : 08:00~17:00 (GMT +9)
Taiwan	+886 2 8793 3532	Monday - Sunday : 08:00~21:00 (GMT +8)
Thailand	+66 2 515 9999	Monday - Sunday : 08:00~21:00 (GMT +7)
United States	+1 844 727 4588 +1 844 727 4590 (Text Telephone)	Monday - Friday : 09:00~18:00 (GMT -10)

Before boarding to AirAsia X, you may want to check the information for:

Airlines