Lost & Found Services at klia2

If you're looking for something you've lost in KLIA Terminal 2 (klia2), you can contact the following:

Location: Level 3, Departure Hall (near check-in counter Z), KLIA Terminal 2

Tel: +60 (3) 8778 5409 / +6019 230 9652

Email: lost&foundklia2@malaysiaairports.com.my

If you misplaced your belonging onboard, please approach the lost property airlines offices at the respective airports.

Items Accidentally Left Behind

Please be informed that Airport Security at the screening and check point are not Airlines staff, items left / lost at the check point would be kept under their possession and they would not hand over to Airlines. Guests are advised to proceed to the Airport Security Office to obtain whereabouts of the items left behind.

Items that were confiscated or removed due to security issues or for non compliance would not be returned.

If you misplaced your belonging onboard, please approach the lost property offices at the respective airports. Any items found at the airport terminal will be handed over to the airport authorities.

Mishandled Baggage

If you have a checked baggage missing, please approach any of klia2 guest service officers immediately. You will need to provide your baggage tag that was given to you at the time of check-in.

The following telephone numbers are for missing baggage enquiries only. No other enquiries will be dealt with at these numbers:

Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495.

Contact your respective airline to assist you further.

For Items/Check-In Baggage Lost in the Aircraft

Please contact the ground handler of the airline for assistance or contact the details as listed below.

AirAsia’s Lost & Found Office

Domestic Flight: +603 8778 5494  (4:00 am – 12:00 am)

International Flight: +603 8778 5495  (4:00 am – 12:00 am)

Pos Aviation (Ground Handler)

Tel: +603 8776 5772 / 5773

Email: baggageservices@pos.com.my

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